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COVID-19 continues to impact travel and now, more than ever before, travellers have a greater responsibility to consider travel advisories and other information available through the Government of Canada and to better understand the details of their travel insurance before they travel.

Based on some of the most common questions received by our travel insurance member companies, THIA has compiled the FAQ below to help you consider what you need to know before, during and after travel.

Rules and guidelines are changing rapidly in this uncertain environment. Be sure to regularly monitor applicable government websites and other helpful websites (see bottom of this page) and stay in touch with your insurance provider for the most up-to-date information. Please note that the information provided below is of a general nature and is not exhaustive.

THiA recommends that all Canadians respect government travel advisories regarding non-essential travel outside of Canada. Travel is a personal decision for everyone. If you do choose to travel, it is important that you plan ahead, research, ask questions, be knowledgeable and make sure that all the elements of your trip come together for a safe experience. THIA’s Golden Rules now apply more than ever: Know your trip, know your health, know your policy, and know your rights.

Before You Travel

 I hear borders are reopened and travel advisories are changing. Where can I go to find out if the Canadian government has issued a travel advisory for my destination? posted on 12:50 PM, August 11, 2021
 I am planning on travelling. Where can I go to find information about my destination’s travel requirements? posted on 11:20 AM, March 25, 2022
 Where can I go to find out about travel restrictions within Canada? posted on 12:51 PM, August 11, 2021
 How can I tell if my travel insurance policy will cover me for COVID-19? posted on 12:52 PM, August 11, 2021
 Will my trip cancellation and interruption insurance cover cancelled/rescheduled flights and travel restrictions? posted on 12:54 PM, August 11, 2021
 My travel supplier cancelled my trip due to COVID-19 or other reasons and I have been issued a travel credit or voucher for future travel. Can I claim a refund now under my travel insurance? posted on 12:58 PM, August 11, 2021
 I would like to purchase some insurance that will cover my medical or travel expenses if I contract COVID-19 in my destination or have to self-quarantine. How much coverage should I purchase? posted on 12:59 PM, August 11, 2021
 If I buy a special policy to cover COVID-19, or if I am covered on a complementary plan by my airline, is this enough coverage for my trip? posted on 12:59 PM, August 11, 2021

During Your Trip

 Will there be safe and sufficient access to health services in my destination should I have a medical emergency (COVID-19 or otherwise)? posted on 1:00 PM, August 11, 2021
 If the airline or destination requires a negative COVID-19 test prior to entry, will my travel policy cover this expense? posted on 1:00 PM, August 11, 2021
 How does a travel advisory impact the Emergency Medical benefits in my travel insurance policy? posted on 1:01 PM, August 11, 2021
 Will my policy cover me if I am out of the country longer than planned? posted on 1:02 PM, August 11, 2021
 Will my travel policy cover the costs of repatriation if I need to leave my destination, and will I be able to obtain a medical transfer home if I have an emergency abroad and need ongoing care? posted on 1:02 PM, August 11, 2021
 Will I be able to be admitted to hospital at home if I am hospitalized with COVID-19 abroad? posted on 1:03 PM, August 11, 2021
 If I have a medical emergency and further treatment is recommended, can I choose to stay and have my treatment abroad instead of returning to Canada? posted on 11:36 AM, March 25, 2022

Returning Home

 What happens if I am refused boarding due to screening or a positive COVID-19 test? posted on 1:07 PM, August 11, 2021
 When I return to Canada what will I need to do? posted on 1:08 PM, August 11, 2021

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