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COVID Resources

Many Canadian consumers have questions about travelling and travel insurance during the COVID-19 pandemic. THIA has created an FAQ document to answer the most common questions our members have received in recent months. Click here to read our COVID-19 Travel Insurance FAQ.

"Travelling Through COVID" Video Series

In this series of videos, each around two minutes, THIA walks you through what you should consider and prepare for as Canadians start travelling again during and post-COVID.

Video 1 - Preparing for Your Trip

Video 2 - Before You Leave

Video 3 - During Your Trip

Video 4 - Returning Home to Canada

Helpful links

How to Request a Refund/Make a Claim:

To request a refund on your trip or make a claim on your travel insurance, you must contact your booking agent or travel insurer directly. Their contact information will be in the confirmation/travel documents you received when booking your trip. Please be aware that travel-related organizations are experiencing an unprecedented number of customer calls/requests. If your trip is not imminent (e.g. within the next 72 hours), please wait to call to allow companies to deal with the most urgent requests/emergencies.

Travel Advisories:

Up-to-date travel advisories from the Canadian Government are available here.

Frequently Asked Travel Insurance Questions:

Find answers to some frequently asked questions about travel health insurance coverage during COVID-19 here

Travelling to Canada? Download the ArriveCAN App

As part of Canada’s efforts to reduce the spread of COVID-19 and prevent new cases, all travellers are required to provide specific information before entering the country. This includes an appropriate quarantine plan, contact information, and updates on symptoms through a self-assessment. The Government of Canada’s ArriveCAN mobile application provides a digital way for travellers entering Canada by land, air or sea to provide their basic traveller information, including a 14-day quarantine plan and a self-assessment of symptoms, as required by recent Emergency Orders under the Quarantine Act. To learn more about the app, watch the video below, and download the app from the App Store or Google Play.

ArriveCAN English Video

ArriveCAN French Video

Download the Government of Canada's COVID Alert app

COVID Alert can help Canada break the cycle of infection. The app can let people know of possible exposures before any symptoms appear. The app uses Bluetooth to exchange random codes with nearby phones. Every day, it checks a list of random codes from people who tell the app they tested positive. If you've been near one of those codes in the past 14 days, you'll get a notification. COVID Alert is available for download to all Canadians, and one-time keys provided by health authorities are now available to the people of Manitoba, Saskatchewan, New Brunswick, Ontario, and Newfoundland and Labrador. The Government of Canada continues to work with the other provinces and territories to bring their health authorities on board in the coming weeks and months. Find out more about the app. Download the app from the Apple App Store or get it on Google Play.