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Responding to COVID-19

Canadians Urged to Return Home

The Government of Canada has strongly urged all Canadians to return to Canada immediately. This is an unprecedented order to protect travellers’ health. Given the current and constantly evolving COVID-19 situation throughout the world, the member companies of the Travel Health Insurance Association of Canada (THIA) strongly advise all Canadians currently abroad to follow the Government of Canada’s recommendation to return to Canada as soon as possible.

More information about this is available here.

Mandatory Isolation for Returning Travellers

On March 25th, Canada's Minister of Health announced an Emergency Order that requires any person entering Canada by air, sea or land to self-isolate for 14 days whether or not they have symptoms of COVID-19. Failure to comply with this order could result in a fine of up to $750,000 and/or imprisonment for six months. The government plans to conduct spot checks to verify compliance.

How to Request a Refund/Make a Claim:

To request a refund on your trip or make a claim on your travel insurance, you must contact your booking agent or travel insurer directly. Their contact information will be in the confirmation/travel documents you received when booking your trip. Please be aware that travel-related organizations are experiencing an unprecedented number of customer calls/requests. If your trip is not imminent (e.g. within the next 72 hours), please wait to call to allow companies to deal with the most urgent requests/emergencies.

Travel Advisories:

Up-to-date travel advisories from the Canadian Government are available here.

Frequently Asked Travel Insurance Questions:

Find answers to some frequently asked questions about travel health insurance coverage during COVID-19 here

Media Inquiries

Please direct your media inquiries to Ryah Kazman, Media Profile

Preventing and Slowing the Spread

Follow these guidelines to help reduce the spread of coronavirus COVID-19. THIA members are dedicated to providing services and coverage to support all travelling Canadians. You can find information about how to be a smart traveller on THIA’s website: