Industry News > Allianz Global Assistance sets course to simplify its business, improve its customer experience and drive growth
Allianz Global Assistance sets course to simplify its business, improve its customer experience and drive growth
Allianz Global Assistance has announced a strategic transformation that will streamline the company’s operating model, allowing it to focus more intensely on customer service, expand aggressively in select markets, and better align with Allianz’s global strategy.
As a part of this strategy, Allianz Global Assistance is exiting its service-only partnerships within the Canadian group benefits space – where it operates as a third party administrator for travel assistance and claims administration – which is a step towards simplifying its service model and focusing its efforts. The company is already working closely with its impacted partners to ensure a smooth transition.
With over 30 years of experience taking care of Canadian travellers, Allianz Global Assistance will be focusing its efforts on driving growth in its other distribution channels in the Canadian travel insurance and assistance marketplace. “These changes represent an opportunity to bring our core strengths to the market and realize new, sustainable growth while taking the best care possible of our customers, partners, and employees,” Allianz Global Assistance CEO Chris Van Kooten stated. “Execution of these initiatives will make Allianz Global Assistance an easier company to do business with. We are excited about the future that this new direction will bring.”